Shipping & Returns

Internet Shipping
Users of Internet Shipping who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.

Return/Exchange Policy Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must not have been worn or used) within 10 days for a 100% refund. Federal Health regulations prevent us from exchanging thongs and underwear, as well as any other merchandise that comes in contact with male or female genitalia for your safety.

We do recognize that individuals will want to try their garments on to see if they fit, however please remember to wear a liner or underwear when trying on an outfit that has a panty bottom. We hope that most people are honest and respectful, will take the time to try on lingerie carefully, without cutting the tags, to see if the garment is what they expected. Items with cut tags or that are not in original condition (packaging) will not be accepted. Please be sure to wear footwear only on carpeting until you are sure they fit.

* We will not reimburse any return shipping charges unless we have made an error in product fulfillment.

* We will not refund any shipping & handling fees.

* You will not be charged any re-shipping fees when replacing defective/damaged goods.

* Returns sent C.O.D. will be refused.

* We are unable to refund or exchange clearance or closeout merchandise under any circumstances.

* Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange. Any holiday specific items, such as Santa Suits are not eligible for return or exchange.

* Custom orders or special request items cannot be returned or exchanged for any reason.

* For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received.

* All refunds if applicable will be applied to the payment method used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.

For Sensual Mystique products only all sales are final. Any factory defect or discrepancy in the order received must be reported within 5 days upon receipt of the goods. Any returns must be reported within 10 days of receipt of goods.